NatWest will close dozens of branches across the UK this year due to a shift in consumer behaviour. A total of 54 branches will shut in 2025 with 19 set to close their doors in May.
The NatWest Group reported that the number of bankers using their mobile phone app increased by 53% between 2019 and 2024. Meanwhile, in-person transactions plunged by 62% as over 3.5 million of its 19 million customers now use online banking.
A NatWest spokesperson previously said: "Banking has changed dramatically in recent years, with an increased demand for mobile and online services, as our customers benefit from a faster and easier way to bank.
"We know it can affect those less confident with alternatives we offer. We'll always work hard to guide and support you through the changes and find the best way to serve you from now on."
NatWest shut 48 branches in 2023 and 2024. It is one of many high street banks that are reducing their networks due to the growing shift towards online banking.
The Lloyds Banking Group, which includes Lloyds, Halifax, and Bank of Scotland, is also set to shut 136 branches over the next year. Like NatWest, they have also seen a decline in demand for in-person services.
Here's the full list of all the NatWest branches set to close in May:
Here is the full list of the 54 NatWest branches closing in 2025:
